Refund & Return Policy
Returned Items Must Comply With Our Return Policy:
We only offer exchange for shoe size within 24 hours of receiving delivery.
No exchange for bags. No design exchange. No color exchange.
1. In case the size does not fit, you will have to receive the delivery, pay the dues and keep the product with you. Inform us on our page within 24 hours of receiving delivery.
2. If you call us, please mention your name, the product name and size.
3. We will send the exchange size.
4. When the delivery man brings the exchange size, you will have to give him the wrong size (intact and in same packaging as we sent it) and take the right size from him. Exchange has a delivery charge of BDT 60 per product in Dhaka and BDT 120 per product in Chittagong.
Please note that used products will not be exchanged under any circumstances. We do not entertain claims of refunds.
We don’t entertain any refund for misused products, after purchasing from store or any media, on returning the product after purchasing.
Any claim must be placed on our Facebook page within 7 days of purchase with details.